TERMS OF INTERACTION WITH CLIENTS

1. GENERAL POSITIONS

MS Holding SIA, located at Sporta 15, Riga, LV-1013, Latvia, headed by Mr. Sergey Kovalev, msparts.eu, hereinafter referred to as "MS Holding SIA" or "we", manages the operational functioning of the Internet-shop located at: www.msparts.eu (hereinafter referred to as the "website"). All orders placed on this site, as well as deliveries and services, are subject to the following standard terms and conditions in effect at the time of order execution. Any other terms and conditions of the customer are accepted only after written confirmation of their acceptance on our side.

2. RIGHT OF RETURN OF GOODS

- 1.) You can return the received goods within two weeks (14 days) without explanation, just send them back. The period starts on the day after receipt of the goods and given information about the return of goods. Only goods that cannot be packaged (for example, bulky and inconveniently shaped goods) can also be returned upon request in writing by e-mail. The deadline is considered to be met if the goods are sent back on time. All returns are at the expense and responsibility of the buyer.

Goods are sent back to:

MS Holding SIA (MS Parts)

Sporta 15

LV-1013

Riga

Latvia

Phone: +371 29395069

- 2.) Along with the delivery of the original order, you will be sent all the documentation that you may need to return the goods. Goods are returned to our warehouse in Latvia. When returning goods, you will be responsible for all associated costs, such as customs duties, return postage, etc.

- 3.) The cost of the goods can only be refunded upon receipt by MS Holding SIA of a complete returned order with all stickers in their original form and in the original packaging (if any).

Requests for the return of goods must be made by e-mail in a special form, which can also be downloaded here ...

3. RETURN RESULTS

- 1.) Payment obligations are fulfilled within 30 days. This period for the client starts from the moment of returning the goods or request for a return, and for MS Holding SIA - from the moment they are received.

- 2.) Your credit card will be charged when you order items. The credit card will be credited upon the return of the goods. Possible losses associated with changes in the exchange rate, bank commissions are not compensated.

- 3.) For all questions, you can contact our service department by writing to the e-mail address: msholding@inbox.lv.

4. CONCLUSION OF THE AGREEMENT

- 1.) There are no contractual obligations between you and MS Holding SIA until the ordered goods are sent to you. You enter into a contract with us by submitting your order to us through our website www.msparts.eu. We process the order after you enter all the necessary data requested during the ordering process and finally confirm it by clicking on the button: "Order and make payment".

- 2.) MS Holding SIA has the right to reject the order without giving any explanation.

5. IMPORTANT INFORMATION

- 1.) Goods are offered on the website www.msparts.eu in the form of digitized photographs of real goods. Slight differences between the images and the actual appearance of the goods are not considered to be a defect in the ordered goods.

- 2.) We would like to draw your attention to the fact that the products presented on the www.msparts.eu website may not be available or available at the time the buyer visits the site, and that prices may change. Prices are in euros or dollars, but do not include shipping costs.

6. DELIVERY AND DISPATCH OF GOODS

- 1.) Delivery of goods is carried out by various postal and courier services. MS Holding SIA bears the risk for transporting the goods to the buyer's address.

- 2.) As a rule, the goods are ready for dispatch the next day after the order is placed. Please be aware that the buyer will be charged all kinds of import taxes, customs fees and various shipping charges, depending on the country.

7. PAYMENT

MS Holding SIA offers customers various payment methods (depending on the country): Bank Transfer, PayPal, Paysera, Visa Card and Master Card.

Buyer pays all transfer costs and bank charges.

Procedures for paying by credit card:

MS Holding SIA uses a secure data encryption system using the SSL (Secure Socket Layer) secure connection protocol. This encryption method ensures that your credit card information is protected from interception and manipulation during transmission. Thus, the possibility of unauthorized access to this information during transmission on the Internet is excluded. The goods are delivered after confirmation of the payment made by the bank or company, issuing credit card.

The right to withhold or refuse the service on the part of the buyer is excluded within the framework of a business relationship.

8. OWNERSHIP

-1.) Ownership of the goods and the associated liability from the Seller to the Buyer passes at the time of receipt by the Buyer of the Goods.

- 2.) The order is considered completed at the moment the Buyer receives the Goods.

9. GUARANTEE

- 1.) Manufacturer's warranty applies to products. If technical problems occur during the warranty period, the warranty service for the goods will be provided according to the warranty service conditions provided by the manufacturer of the Goods.

- 2.) The product warranty does not apply in the following cases:

- If the goods are sold outside the Republic of Latvia (international sales);

- If the Goods are damaged due to the negligence of the Buyer;

- If the Goods have defects that appeared due to the use of the Goods for other purposes;

- If the Goods are installed in the Car Service without the appropriate equipment;

- If the Goods are installed in the Automotive Service without an appropriate license and certificate;

- If the Goods were mounted by a person who does not have the appropriate qualifications;

- If the manufacturer of the Goods does not recognize the Car Service where the Goods are installed;

- If the Goods are electronic and during installation were connected to an electric current;

- If the Goods are damaged in a traffic accident or due to negligent use;

- If breakdowns in the fuel system and exhaust system of the vehicle have occurred due to the use of low-quality fuel (contaminated fuel or unsuitable for the season);

- If breakdowns (defects in the running gear and steering gear) have arisen due to inattentive driving on rough roads or are associated with shock loads on vehicle parts;

- If noise (rattle) is heard in the brake system of the vehicle;

- If there is external damage to the glass or body, in the lighting equipment;

- If parts and materials of short-term use wear out (oil, filters, light bulbs, fuses, suspension, etc.).

10. PROTECTION OF PERSONAL DATA

MS Holding SIA stores and processes all customer data exclusively in compliance with legal data protection regulations. In particular, personal data is recorded and stored solely for the purpose of processing an order for goods or, if you have expressed your express consent, may also be used by MS Holding SIA for marketing purposes, which include, for example, newsletters. We do not keep personal data longer than necessary. We do not pass on personal data to third parties.

11. RESPONSIBILITIES OF THE PARTIES

- 1.) The seller is released from liability if the buyer has placed an order without checking the suitability of the goods according to the vehicle data for which the goods are purchased, and without consulting the representative (manager) of the seller about the suitability of the goods.

- 2.) The Buyer is responsible for all transactions made on the www.msparts.eu page using his username and password.

- 3.) The buyer independently assumes responsibility for improper indication of the parameters of the goods and for this reason receiving an unsuitable product. If the buyer determines that the goods are unsuitable, he is obliged to immediately contact the seller in order to agree on the possibility of returning the goods.

- 4.) In case of violation of the purchase and sale agreement, the parties are liable in accordance with the procedure established by the regulatory enactments of the Republic of Latvia.

- 5.) The Parties shall not be liable due to full or partial failure to fulfill obligations under these rules, if this is caused by force majeure circumstances such as war, fire, natural disasters, epidemics, explosions, acts or activities of government agencies, changes in customs laws, restrictions on imports or exports that appeared regardless of the will of the parties after the signing of the contract and if these conditions directly affect the implementation of the rules.

TERMS OF ORDER

1. By making a purchase on the Page, the Buyer and the Seller enter into a Purchase and Sale Agreement (remote agreement). The contract of sale is considered concluded from the moment when the Buyer places an Order on the Page, i.e., confirms these Rules and the Order by clicking the "Sending Order" button.

2. The contract of sale is an obligation of the parties until they fully fulfill their obligations.

3. The Buyer forms an Order, taking into account the procedure established in the "HOW TO MAKE ORDER" part of the Page.

4. The Buyer pays the Order Amount in one of the following ways:

When the Buyer clicks the SEND ORDER button, the buyer must choose one of the following payment methods:

- pay the bill in advance;

- pay through the payment system;

- make a payment by credit card;

- make a bank transfer.

If the buyer chooses the payment method "ADVANCE ACCOUNT", an automatic message is sent to the e-mail address specified by the Buyer by the seller's system with information about the ordered Goods, Order Amount, to which an advance invoice is attached indicating the total Order Amount. The Buyer is obliged to pay the advance invoice (pay the Order Amount) within 5 (five) business days. If payment is not made, the Order is automatically cancelled. The Buyer receives an automatic message to the email address provided by the Buyer. If the Buyer chooses the payment method "BANK CARD", "PAYMENT SYSTEM" or "BANK TRANSFER", then the Buyer is obliged to immediately pay the Order Amount. If payment is not made, the Order is automatically cancelled. Regardless of the chosen payment method, an advance invoice with the total Order Amount is sent to the e-mail address specified by the Buyer. The Buyer pays the Order Amount in euro currency.

5. The Buyer monitors the status of the execution of the Order in accordance with the following procedure:

The Seller provides the Buyer with information about the execution of the Order in the Buyer's profile on the Page (MY PROFILE), and also sends this information to the e-mail address specified by the Buyer - Order number, Order Amount, payment status of the Order Amount, Delivery time, changes related to the Order.

By confirming these rules, the Buyer confirms his agreement that the Seller has the right to send messages related to the execution of the Order to the e-mail address specified by the Buyer.

6. The Seller starts executing the Order after the following rules are met:

The Seller starts executing the Order after receiving the Order Amount to the Seller's bank account.

When the Seller receives the Order Amount, the Buyer will receive an automatic confirmation of payment to the e-mail address provided by the buyer, as well as information about the estimated Delivery Time.

7. The Seller informs the Buyer about changes in the Order Amount, Delivery Time or unavailability of the Goods:

If during the execution of the Order the Seller ascertains that the manufacturer of the Goods has increased the price of the Goods or that the costs of Delivery have changed, the Seller sends the Buyer a message to the e-mail address specified by the Buyer about the new Order Amount, as well as an advance invoice so that the Buyer can pay the missing Order Amount.

The Buyer is obliged to respond to the Seller within 3 (three) days by sending a response to the Seller in such a way or in the form that the Seller indicates in the message to the Buyer.

If the Buyer does not respond within the specified term, it is considered that the Buyer does not agree with the new Order Amount and the Seller is obliged to return the Order Amount to the Buyer within 30 (thirty) business days.

If the Buyer agrees with the new Order Amount, the Buyer must choose a payment method in order to pay the missing Order Amount (see clause 4. of these Rules). Accordingly, the Seller continues to execute the Order after receiving payment to the Seller's bank account.

If the Buyer does not agree with the new form of the Order, the Buyer is obliged to inform the Seller by sending a message in such a way or in the form that the Seller indicates in the message to the Buyer. In this case, the Seller is obliged to return the Order Amount to the Buyer within 30 (thirty) working days.

If during the execution of the Order the Seller states that it is necessary to extend the Delivery Time, the Seller sends the Buyer a message about the new Delivery Time to the e-mail address specified by the Buyer.

The Buyer is obliged to respond to the Seller within 3 (three) days by sending a response to the Seller in such a way or in the form that the Seller indicates in the message to the Buyer.

If the Buyer does not respond within the specified term, it is considered that the Buyer does not agree with the new Delivery Time.

If the Buyer does not agree with the new Delivery Time, the Buyer is obliged to inform the Seller about this by sending a message in such a way or in the form that the Seller indicates in the message to the Buyer. In this case, the Seller is obliged to return the Order Amount to the Buyer within 30 (thirty) working days.

If during the execution of the Order the Seller ascertains that the Goods are no longer available (for example, production has been stopped, the manufacturer has changed, etc.), the Seller sends the Buyer a message at the e-mail address specified by the Buyer about the possible choice for the Buyer (for example, to replace the ordered Goods with alternative or get back the amount of the order).

The Buyer is obliged to respond to the Seller within 3 (three) days by sending a response to the Seller in such a way or in the form that the Seller indicates in the message to the Buyer.

If the Buyer does not respond within the specified term, it is considered that the Buyer does not agree with the proposed alternative solutions and the Seller is obliged to return the Order Amount to the Buyer within 30 (thirty) business days.

If the Buyer agrees with the proposed alternative solutions, the Seller shall perform the actions indicated by the Buyer (for example, confirmation or additional payment for the replaced Goods).

If the Buyer does not agree with the proposed alternative solutions, the Buyer is obliged to inform the Seller by sending a message in such a way or in the form that the Seller indicates in the message to the Buyer. In this case, the Seller is obliged to return the Order Amount to the Buyer within 30 (thirty) business days.

8. In the event that the Order is withdrawn, the Buyer has the right to re-Order.